At, we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased, we are happy to offer a 14-day return policy for items purchased from our website. A consumer who has entered into a distance or off-premises contract has the right to withdraw from it without giving any reason within 14 days.

Return Conditions

  1. Timeframe: You have 14 days from the date you received your items to make a return. Returns attempted outside of this 14-day deadline will be denied and returned to the customer.

  2. Condition: Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please return items in their original packaging, including hangers, plastic wrap, hang tags on garments, shoe boxes, dust bags, and gift boxes.

  3. Exclusions: For hygiene reasons, we do not accept returns or exchanges on panties, thongs, bodysuits, stockings, or pantyhose unless they are defective.

Return Process

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will then provide you with a return address and further instructions.


Once we receive your returned item(s), please allow up to 7 business days for us to process your return. We will refund the price of the merchandise including any taxes you were charged. Shipping charges are non-refundable.

Refunds will be issued to the original form of payment. Please note that it may take up to 10 business days for the refund to appear on your bank statement.


At this time, we do not offer exchanges. We recommend returning the item(s) and placing a new order once your refund is processed to ensure you get the item(s) you want.

Faulty Items

If you have received a faulty item, please contact our customer service team within 48 hours of receiving your delivery. We will offer a replacement or refund for any faulty items.

Contact Us

If you have any further questions about our return policy, please contact our customer service team at [email protected].